Frequently Asked Questions

Everything you need to know about shopping with Mivei.

What are your shipping times and costs?

We offer standard shipping globally. Orders are typically processed within 1-2 business days. Delivery times vary by location, usually ranging from 5-10 business days. Shipping costs are calculated at checkout based on your destination.

How can I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.

What is your return and exchange policy?

We accept returns and exchanges within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Center to initiate a request.

Which payment methods do you accept?

Mivei accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all Mivei products come with a standard 12-month warranty against manufacturing defects. If you experience an issue with your purchase, please contact our support team immediately.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 2 hours of placement by contacting our customer service. After this window, the order cannot be changed.